Client Conduct, Rights & Responsibilities
Comfort Keepers believes in and upholds a Client Bill of Rights which advocates that each client be notified in writing of their rights and obligations before services begin and how to exercise those rights. Each and every client and caregiver has the right to dignity and respect. They have the right to not be discriminated against based on race, color, disability, religion, national origin, military status, age, sex, sexual orientation, gender identity, or any other protected status. Furthermore, clients and caregivers alike must demonstrate mutual respect for each other, including respect for property, and conduct themselves in a dignified manner. Ethical standards of conduct must be maintained between client and caregivers, at all times.
Please be aware that you, as the client/participant, have a right to:
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Be informed and provided explanation of the services offered by Comfort Keepers. Prior to services beginning, you will be informed of the service/s to be provided, the types of caregivers who will provide care, and the frequency of the visits that are proposed.
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Be informed of the name of the person supervising the care provided and how to contact that individual, including after hours.
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Be cared for by properly trained personnel.
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Submit complaints or grievances without fear of retaliation and have them addressed expediently.
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Be provided with coordinated care, including initial and on-going participation in the development of the Plan of Care, any responsibilities the participant may have in the care process, and be advised of any change in the plan of care before the change is made.
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Have access to your state’s registry of licensed agencies and select any licensee to provide care as required, if applicable.
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Courteous and respectful treatment of you and your personal property; privacy; freedom from abuse, neglect, exploitation and discrimination.
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Access to and confidential management of your client record and Protected Health Information in compliance with State law and HIPAA Regulations.
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9. Receive a fully itemized billing statement including the date of service and the charge.
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Be informed of Advance Directives and Comfort Keepers’ responsibility to provide them to appropriate medical personnel when available.
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Refuse services and be informed of the potential consequences of such action.
Note: Please be aware that Comfort Keepers employees have a right to be treated with dignity and respect by the client and the client’s representative and/or family members present in the location where care is given. Sexual harassment, verbal or physical harassment, interference with care, or the creation or persistence of any unsafe conditions by the client/client’s representative or by client family or any visitors is reason for immediate termination of care by Comfort Keepers.
Our goal is to provide quality services that help you stay in your home. We are committed to assuring that your rights are protected. If you feel that our staff has failed to follow our policies or has in any way denied you your rights, and/or you would like to make a complaint, please follow these steps without fear of discrimination or reprisal. Please contact appropriate personnel in the order stated:
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Comfort Keepers Management Contact: Lydia White - (248) 919-8760
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MDHHS complaint number: (800) 882-6006
Comfort Keepers will fully investigate any complaint received and respond to client within 30 calendar days.