​Our service fees are all-inclusive. The following instances are the only times when additional charges may occur:

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Administrative Fee

As specified upon initiation of services, this fee supports the implementation of our award-winning care management process, customized to your personal needs and preferences.

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Supplies

Client is responsible for supplying all supplies (cleaning and personal care, soap and hand sanitizer) required for the safe & hygienic provision of care. This includes gloves needed for the safe execution of any kind of personal care and equipment which may be necessary for the provision of Services. If these supplies are not provided, corresponding services cannot be provided. The company will provide gloves or gait belts at a fee that will be passed on to the client.

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Weekends

We charge an additional premium for weekend care. This rate is outlined in your Client Care Agreement and always applies to any shift that starts or ends on a Saturday or Sunday.

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Couple's Care

When a caregiver is caring for both members of a couple (for example, a husband & wife) at the same time, we charge a Couple's Care rate to account for the extra effort required to care for two people instead of one. This rate is outlined in your Client Care Agreement and would be scheduled in advance as Couple's Care.

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Requesting Caregivers to Extend a Visit

If you require additional care beyond what you have scheduled through the office, we shall do everything possible to accommodate your needs. Please contact the office for approval to extend the caregiver’s scheduled shift. If the caregiver is unable to extend the shift, the office can work with you to schedule another caregiver whenever possible. It is always best and most convenient for all parties to plan ahead and adjust schedules at least a week in advance.

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Overtime

Requests will be discussed as such scenarios arise. They will be accommodated if the caregiver is willing to work more than 40 hours, and the client consents to the associated increased rates. Per federal law, overtime must be paid at 1.5 times the hourly pay rate. Overtime will be billed at a rate of 1.5 times the hourly rate for care provided by those on overtime only in cases where Comfort Keepers offers a caregiver not on overtime, but the client specifically requests a certain caregiver, and that requested caregiver is available to work. When such instances occur, overtime will be discussed with you and approved in advance.

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Mileage Fee

If you request the caregiver drive your vehicle, there is no mileage fee charged. If you prefer to ride in the caregiver’s vehicle, we charge a mileage fee, as outlined in your Client Care Agreement. We must reimburse the caregivers for mileage for any driving they do for you during their visit. We also provide hired and unowned auto insurance to protect your interests as a passenger of the vehicle.
 

Scurry Fee

Comfort Keepers charges a non-refundable short notice premium rate for accommodating care requests within 24 hours of the time of the request. The hourly rate for our “Scurry Fee” is outlined in your Client Care Agreement.

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Disproportionate amounts of administrative resources, and often substantial caregiver overtime costs, are required to accommodate care on short notice. This practice also contributes to income instability for our employees and detracts from their work-life balance. We want to meet our clients' needs while also making sure we are providing quality care. In order to do so, we ask that you plan ahead whenever feasible so we can be respectful of our caregivers’ lives and personal commitments, ensuring they are available to provide care when needed.

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Holiday Rates

The following holidays are billed at a double rate. We must consider that working on the holidays means our caregivers are spending precious time away from family on those special days. Please notify us at least 7 days in advance if you will not require services on a holiday, as orchestrating scheduling during the holidays is quite an extraordinary feat for our scheduling team, and caregivers often count on the extra income if they are planning to work a holiday.

• New Year’s Day

• Easter

• Memorial Day

• Independence Day - July 4th

• Labor Day

• Thanksgiving Day

• Christmas Eve (after 5pm)

• Christmas Day

• New Year’s Eve (after 5pm)